Group IT Support Analyst

Core Job Requirements:

Location:  live within an hour of commute to JCB HQ’s Rocester, Uttoxeter ST14 5JP

• To schedule hardware refresh deployments:
• Contacting End User and arranging time/date of install
• Determine Software Requirements
• Determine any special requirements
• Updating Old/New Asset Details

JCB Leavers:

• Identifying Leavers Equipment 
• Notifying Leavers Manager of assets to be returned 
• Manage return of assets 

Review active leased equipment not being actively reported:

• Is it in Stock?
• Has it already been returned to leasing vendor?
• Does the recorded owner/division still have it?

Core Skills

• Excel data acquisition, manipulation, and reporting.
• User engagement (Teams, Phone, Email)
• Scheduling, Planning and Calendar booking
• Support the rollout of the M365 Email migration project
• Service desk experience is required but training will be provided
• SCCM and troubleshooting steps to cover any gaps
• Monitor the rollout of client applications and troubleshoot/resolve any issues 
• Provide first point of contact telephone support for email migration issues 
• Provide general 1st/2nd line service desk support
• Punctual able to arrive on time, complete tasks and meet obligations at or by a designated time

Additional Requirements:

• Flexible to support the team’s objectives
• Understanding of IT Systems and Processes
• Complete account administration tasks including user creation, deletion, password resets and permission changes on multiple systems
• Assisting in the collection of returns (Scanning, sorting, reporting)
• Talking staff through a series of actions, either face to face or over the telephone;