Guest Relationship Executive

Job Description

Preferred written/Spoken languages: Hindi and English. Kannada would be added advantage

POSITION SUMMARY:

Attend to guests courteously and deal promptly with their requests and queries. Have detailed information about the Kempfort Mall and Temple. 

• Welcome guests during visit to Mall and Temple.
• Handling guest complaints and concerns in an efficient and timely manner.
• Coordinating and multi-tasking job duties in a busy environment.
• Should possess detailed information about the Mall and Temple.
• Providing excellent customer service as per Mall standards.
• Providing information regarding the Mall.
• Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
• Collect Guest feedback during guest departure along with their likes and dislikes.
• Give proper and complete handover to the next shift.
• Should be able to handle all guests without bias or prejudice.
• Follow the house rules and policies laid down by the management.
• Adhere to strict staff grooming and hygiene standards.
• Good command of the English language is essential, both written and verbal. 
• Must possess strong organization time management skills, attention to detail.
• Must be guest service focused and a team player.
• Positive attitude and outgoing personality is essential.
• Professional in demeanour and presentation. 
• Personable, enthusiastic, self-motivated and able to work independently.
• Observant, discriminating and detail-oriented.
• Ability to understand and carry out oral and written instructions and request clarification when needed. 
• Strong interpersonal and organizational skills.
• Able to work morning, evening, weekend, and holiday shifts.