IT Concierge

Job Description

Role Specification - Concierge
 

Communication/Co-ordination Skills: The individual should be experienced to:
 

1. Co-ordinate with various stakeholders i.e. Application Owner, Business Users, Software Vendors, Desktop Teams to collect required artifacts for Application Packaging
 

2. Co-ordinate with various stakeholders i.e Application Packaging Team, Desktop Team to have Application Packaged and ready for user testing
 

3. Perform UAT Co-ordination (engaging with users to complete the UAT)
 

4. Handle Production Roll-out Support
 

5. Manage written and verbal communication in customer focused role.
 

Technical Skills: The individual should have:
 

1. Experience to work on Desktop Transformation Projects to migrate Application estate from legacy OS systems to Windows 10 and/or Windows Server 2019 based Systems
 

2. Good knowledge of Citrix Virtual Apps and Desktops (Xen-App and Xen-Desktop)
 

3. Good knowledge of Application Packaging and Virtualization Methodologies/practices
 

4. Good knowledge of End User Computing related technologies (Desktop Imaging, Software Deployment, User profile management, AV Management and Networking)
 

5. Experience to perform Windows Server/Client OS level troubleshooting
 

6. Experience to handle Windows System Internals (Registry, Environment variables etc.)
 

7. Experience to Write and Modify Scripts with MS Batch, VB Scripts and PowerShell etc.
 

8. Worked on Defect Management (Troubleshooting UAT issues and Working with various stakeholders to resolve UAT issues)