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IT Desktop Engineer

  • s2ssoft
  • Job Type : Contract

  • room United States /Brookfield, Wisconsin

Number Of Applications : 51

Job Posted On : 21/01/2022

Job Posted On : 21/01/2022

  • Onsite

    Yes

  • Remote Work

    No

  • Experience Required

    0 - 2 yrs

  • Start Date

    Feb 1, 2022

  • Number of Positions:

    10

  • Visa Sponsorship

    No

  • Spoken Languages

    English

  • Job Post Currency

    HOURLY

    $18 - $19

REQUIRED SKILLS

Troubleshooting
CONTRACT

Job Duration: 6 months

Hourly Rate: $18 - $19

Daily Rate: $144 - $152

Monthly Salary: $3,168 - $3,344

Job Description

Job Description-

  • Provide day-to-day desktop support to the business. Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues on laptops and Desktops on both OS & Hardware.
  • Maintaining stock levels of equipment and inventories; seeking quotes from vendors and placing orders. 
  • Building and deploying end-user hardware; from tablets and phones through to laptops and desktops.
  • Working closely with wider team and HR to manage starters and leavers in local sites.
  • Taking proactive ownership of Tickets and Tasks assigned using ServiceNow.
  • Asking customers targeted questions to quickly understand the root cause of the problem.
  • Track computer system issues through to resolution, within agreed SLAs.
  • Providing support to Associates through a series of actions, email, or chat, until they’ve solved a technical issue.
  • Properly escalate unresolved issues in a timely manner to appropriate internal teams (e.g., security/network/systems teams)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions 
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting 
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships within the team and customers

 

Technical Skills:

  • Good knowledge of Windows client OS’ including Windows 7,8 & 10.
  • Knowledge of Windows Imaging/OS deployment using tools like WDS/MDT/SCCM/Autopilot.
  • Knowledge of Azure, especially Intune and AAD.
  • Experience in data center management, including tape backup management.
  • Hands-on experience in Hardware Troubleshooting skills and log the call with the Vendor for hardware replacement.
  • Knowledge of SCCM and Bit locker.
  • Good knowledge of system troubleshooting and application troubleshooting (Event log check, disk space checks error/failure logs, etc.).
  • Good knowledge of Active Directory (DHCP, DNS, and OU/GPO).
  • Good Knowledge of the Macintosh platform and application installation.
  • Good knowledge of Microsoft Office Products 
  • Good knowledge of Network concepts (VLANs, VPN, LAN, WAN & Wi-Fi)
  • Basic skills in Printer support.
  • Conference Room Audio & Video support.
  • Good interpersonal skills in Vendor management.
  • Solid stakeholder management.
  • Knowledge of ITIL framework and best practices. 

 

Requirements

  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
  • Proven experience with Windows/Mac OS environments.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and troubleshoot technical issues.
  • Excellent problem-solving and communication skills.
  • Ability to provide step-by-step technical help, both written and verbal to non-technical staff
  • Graduate in Information Technology, Computer Science, or relevant field
  • Additional certification in Microsoft or similar technologies is a plus

 

Sectors

  • Information Technology

Shifts

  • General Shift
About Company

we have clients all over the united states of America

2022-01-21
2022-08-01T08:00
https://d316yk9f1zluhf.cloudfront.net/61eb23d58e8e580001ee949c-1.jpg
USD

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Ireland: +353 19685077

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Download on Google PlayDownload on the App Store
    SUPPORT
  • FAQ
  • Terms & Conditions
  • Contact Us
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  • Meet the Team
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