IT Engineer

Job Description

Job Overview

To maintain the company's IT network, servers, and security systems; by maintaining hardware and software, in addition to securing the company information, and providing upgrades to the system. Manage tasks as directed by IT manager to ensure timely implementation. 

Responsibilities

• Knowledge of IT Support procedures, systems, administration, and support with the ability to sustainably clarify, improve and change existing or new operational IT Support initiatives.
• Install, configure, maintain, and document network hardware and software suites at multiple sites. Isolate faults and diagnose system failures to resolve problems in a timely manner.
• Monitor network performance and reliability to proactively identify potential problems.
• Provide verbal, written and diagrammed inputs as requested by IT Management.
• Support all departments, through testing, maintaining, and upgrading computerized applications, and customized record-keeping and statistics-generating registers and tools as per needs and requirements, to ensure smooth flow of processes and implementation of the applications to cover the company's database and reporting needs.
• Knowledge of router installation and configuration, LAN troubleshooting and management, DHCP configuration and troubleshooting.
• Knowledge of Software’s installations, activations, and user configuration/ administration.
• Knowledge of Active Directory Administration including creating and managing domains, security groups, access rights. Active Directory Domain Account creation, maintenance, and data Management.
• Server installation, commissioning, and provisioning.
• Follow up on all IT hardware (Radios, Servers, UPS, laptops, desktops, printers, etc.) and telephone system, by maintaining them internally or contact service providers for maintenance of these hardware, to ensure efficient and effective functioning of hardware.
• Provide IT guidance, assistance, and consultancy upon request to all departments and branches, through remote computer access or telephone, to answer all inquiries and support employees on matters related to the usage of applications.
• Secure, backup, and constantly upgrade information security applications, by setting up and managing firewalls and all protection programs and devices for all IT applications, routing systems, mail servers, and networks in the company, to safeguard company information from theft, loss, or corruption.
• Maintain network systems, diagnose-solve network problems, and upgrade network systems and infrastructure to ensure optimal performance and smooth running without shortage or failure.
• Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
• Ensuring all standards and procedures are followed and maintained.
• Providing monthly help desk reports.

Required Qualifications and Skills

• University Degree in Computer Science, Engineering. 5 to 6 years relevant experience in IT network / system engineering
• Cisco CCNA certification, MCSE certification etc. or equivalent are a plus.
• Proficiency in written and verbal communication. 
• Windows Servers, Active Directory & DNS servers
• High level of attention to detail and well-organized. Quick learning ability and apt problem-solving skills.