IT Helpdesk
- ZenithInfosys
Job Type : Contract/Permanent
- United States /Richmond, Virginia
Number Of Applications : 74
Job Posted On : 15/10/2022
Job Posted On : 15/10/2022
Onsite
Yes
Remote Work
Yes
Experience Required
3 - 5 yrs
Start Date
Oct 31, 2022
Number of Positions:
8
Visa Sponsorship
No
Spoken Languages
English
Job Post Currency
Negotiable
REQUIRED SKILLS
PERMANENT
Annual Salary: Negotiable
CONTRACT
Job Duration: 12 months
Daily Salary: Negotiable
Job Description
This role is 100% ON SITE from Day One. Pls make sure you are aware and agrees to this.
DAY TO DAY
Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support. May also escalate to IT applications support or call for outside vendor maintenance (Level 4), as needed.
A Level 1 tech gathers and analyzes information about the user’s issue and determines the best way to resolve their problem. Level 1 may also provide support for identified Level 2 and Level 3 issues where configuration solutions have already been documented.
Required/Desired Skills
| Skill | Required/Desired | Amount | of Experience |
|---|---|---|---|
| OTRS Ticket System (or equiv) | Required | 3 | Years |
| TDX IT Service Management (ITSM) Service Desk tool | Required | 3 | Years |
| Hands on exp w/basic support and troubleshooting (such as password resets, printer configs, break/fix instructions, ticket routing) | Required | 3 | Years |
| Hands on exp w/ setting up desktop and monitors at customer workstations | Required | 3 | Years |
| Exp w/ imaging computers via imaging server (pxe booting) | Required | 2 | Years |
| CompTIA Security+ | Desired | 0 | |
| Knowledge of Multi-Factor Authentication (MFA) setups. | Desired | 0 | |
| Knowledge of Apple products | Desired | 0 |
Sectors
- Accounting & Finance
- Information Technology
Shifts
- General Shift
About Company
It resource