IT Implementation Analyst

Job Description

Job Summary:  

Location: Dublin, Ireland and Krakow , poland 

Project Role: Senior Implementation Analyst  

Key Skills: EFI radius tool, Auto count, PSA, Market Direct, Data Management, Project Management, Consulting, Business intelligence, technical support, Analytics.   

Job Description:  

Responsible for end-to-end Project or solution implementation to meet requirements as specified in a project plan and contracted project scope  

Responsibilities:  

Carry out implementation of solutions and designated products following a detailed project plan and in accordance with contracted project scope  

Managing activities including need analysis, data review, and product demonstrations  

Application Support Analyst for EFI Productivity Suite Team by providing support to Radius ERP tool, PSA, Print Flow , and Auto Count Scheduling Tool  

Solve issues related to Radius, PSA, Auto Count, Market Direct  

Work independently with peers and mentor team members to gather and translate business requirements into product-specific designs and specifications while expanding application expertise and knowledge of business processes  

Driving all aspects of successful implementation from requirements and design to mentoring and delivery  

Generating discovery meetings and documenting final solutions for customers and providing knowledge transfers  

Identify risks and impact for all product and solution implementation  

Provide technical support to the sales process  

Optimize solutions and applications for performance needs of customer environment  

Work with the customer with setting up the parameter and configuration required to deliver the functionality defined in the contract scope  

Work with customers on test strategy and planning to ensure successful solution implementation  

Implement industry best practices into all the solutions developed for customer needs  

Provide status and other metrics reports for governance teams and stakeholders based on project milestones and other communication requirements  

Qualifications:  

10+ years prior experience in solutions and implementation of product designs  

Ability to comprehend and translate complex technical issues and apply to business solutions  

Demonstrated success in customer relationship management  

Exceptional time management, organization, and planning skills  

Self-starter with a demonstrated ability to achieve results as part of an effective team and the ability to effectively prioritize and multi-task under deadlines  

Excellent verbal, written, presentation, and interpersonal skills  

Strong project management skills  

MES/ Manufacturing/ ERP knowledge will be an added advantage  

ITIL / ITSM knowledge required