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IT Service Desk Analyst

  • Test Triangle
  • Job Type : Contract/Permanent

  • room Ireland /Letterkenny, Donegal

Number Of Applications : 31

Job Posted On : 16/06/2021

Job Posted On : 16/06/2021

  • Onsite

    No

  • Remote Work

    Yes

  • Experience Required

    0 - 3 yrs

  • Start Date

    Jun 20, 2021

  • Number of Positions:

    1

  • Visa Sponsorship

    No

  • Spoken Languages

    English

  • Job Post Currency

    Annual

    €25 - €29

REQUIRED SKILLS

IT Support
VMware
Databases
Linux
Customer Support
PERMANENT
Annual Salary: €25 - €29
CONTRACT

Job Duration: 12 months

Hourly Rate: €19 - €25

Daily Rate: €150 - €200

Monthly Salary: €3,300 - €4,400

Job Description

Client is seeking an IT Service Desk Associate to join the Technology Innovation and Support Services department within the Donegal Global Delivery Center. 

 

The technical team, work in a high profile, mission critical environment where early and appropriate responses are essential to providing technical support in relation to servers, operating systems, storage, databases & networks that manage and support applications & products.

 

As an IT Service Desk Associate, you will be joining a team built on collaboration, communication, focus and motivated to delivering excellent service and support. The team are responsible for troubleshooting incidents ranging from P1-P5 incidents both proactive and reactive.  Incidents come in through telephony, web portal, email & alerting systems which will be managed by the team to restore services as soon as possible. 

 

This is an exciting opportunity where you will be giving the opportunity to work with a wide range of technologies and systems along, with a continuous service improvement mindset and building on best practices methodologies such as ITIL/ITSM & Agile.

 

Languages required:

English

Germany or Polish or Dutch

 

KEY RESPONSIBILITIES:

 

  • Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPN’s, databases, storage, servers. 
  • Managing incident queues
  • Handling calls with Customers
  • Managing communication with customers 
  • Responding in a timely fashion to reactive or proactive incidents
  • Recording and documenting incident tickets
  • Monitoring Phones, emails, webchats for any incoming incidents

 

 

 
Reporting, Analysis, Service Improvement Plans, Process diagrams, Knowledge creation / Management, Major incidents management, Sys admin

Required:

  • Ability to troubleshoot issues on Windows Servers, Windows workstation, Linux Operating systems. 
  • Knowledge of Application & Web Servers – Tomcat, Apache, IIS
  • Knowledge on how to troubleshoot or manage databases – MySQL, Sybase, MariaDB, MongoDB, PostgreSQL.
  • Effective communications skills
  • Ability to multitask and work under pressure
  • Time management skills
  • Customer Service experience
  • Proven strong written and verbal communication and interpersonal skills.
  • Self-motivated and willingness to learn
  • Proven ability to work well with technical and non-technical staff across numerous areas. 
  • Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution
  • Excellent problem solving and Root Cause Analysis skills
  • Proficiency in understanding, analyzing and defining corrective actions from data provided in logs, traces, and heap dumps.
  • Understanding of virtualization and environments such as AWS, VMware, Virtual Box

 

Desirable:  

  • Desktop support experience
  • VMware sys admin or Database sys admin or Windows Server admin. 
  • Degree or Certificate in I.T. or related discipline is preferred
  • ITIL certifications
  • Technical Support experience working in a technical support role Tier 1/Tier Two.

 

 

Desirable that candidate has IT Support/Infrastructure experience, Knowledge of IT Support Services, IT related education or Customer Service background. B2 or greater language fluency in both German or Polish or Dutch and English.  
Permanent/ Fix term

Sectors

  • Information Technology
About Company

Test Triangle is an emerging IT service provider specializing in application testing, DevOps, RPA, Custom software development, mobile app development, Atlassian consultancy, niche IT staff augmentation and training in advanced technologies. Possessing strong experience in different industry verticals such as Banking & Finance, Healthcare, Retail, IT & Education, Test Triangle has developed a unique approach to provide better value to the clients

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2021-06-16
2022-06-20T23:00
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