Job Type : Contract/Permanent
Number Of Applications : 31
Job Posted On : 16/06/2021
Job Posted On : 16/06/2021
Job Duration: 12 months
Hourly Rate: €19 - €25
Daily Rate: €150 - €200
Monthly Salary: €3,300 - €4,400
Client is seeking an IT Service Desk Associate to join the Technology Innovation and Support Services department within the Donegal Global Delivery Center.
The technical team, work in a high profile, mission critical environment where early and appropriate responses are essential to providing technical support in relation to servers, operating systems, storage, databases & networks that manage and support applications & products.
As an IT Service Desk Associate, you will be joining a team built on collaboration, communication, focus and motivated to delivering excellent service and support. The team are responsible for troubleshooting incidents ranging from P1-P5 incidents both proactive and reactive. Incidents come in through telephony, web portal, email & alerting systems which will be managed by the team to restore services as soon as possible.
This is an exciting opportunity where you will be giving the opportunity to work with a wide range of technologies and systems along, with a continuous service improvement mindset and building on best practices methodologies such as ITIL/ITSM & Agile.
Languages required: English Germany or Polish or Dutch
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KEY RESPONSIBILITIES:
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Reporting, Analysis, Service Improvement Plans, Process diagrams, Knowledge creation / Management, Major incidents management, Sys admin |
Required:
Desirable:
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Desirable that candidate has IT Support/Infrastructure experience, Knowledge of IT Support Services, IT related education or Customer Service background. B2 or greater language fluency in both German or Polish or Dutch and English. |
Permanent/ Fix term |
Test Triangle is an emerging IT service provider specializing in application testing, DevOps, RPA, Custom software development, mobile app development, Atlassian consultancy, niche IT staff augmentation and training in advanced technologies. Possessing strong experience in different industry verticals such as Banking & Finance, Healthcare, Retail, IT & Education, Test Triangle has developed a unique approach to provide better value to the clients