Job Type : Permanent
Number Of Applications : 11
Job Posted On : 16/06/2021
Job Posted On : 16/06/2021
Location: Letterkenny, Ireland
Role Type: Permanent
Languages required: Both Languages are Mandatory ,English and German
Job Purpose and primary objectives:
Our Client is seeking an IT Service Desk Associate to join the Technology Innovation and Support Services department within the Donegal Global Delivery Center.
The technical team, work in a high profile, mission critical environment where early and appropriate responses are essential to providing technical support in relation to servers, operating systems, storage, databases & networks that manage and support applications & products.
As an IT Service Desk Associate, you will be joining a team built on collaboration, communication, focus and motivated to delivering excellent service and support. The team are responsible for troubleshooting incidents ranging from P1-P5 incidents both proactive and reactive. Incidents come in through telephony, web portal, email & alerting systems which will be managed by the team to restore services as soon as possible.
This is an exciting opportunity where you will be giving the opportunity to work with a wide range of technologies and systems along, with a continuous service improvement mindset and building on best practices methodologies such as ITIL/ITSM & Agile.
Key responsibilities
Reporting, Analysis, Service Improvement Plans, Process diagrams, Knowledge creation / Management, Major incidents management, Sys admin
Key Skills/Knowledge:
Desirable:
Experience required:
Desirable that candidate has IT Support/Infrastructure experience, Knowledge of IT Support Services, IT related education or Customer Service background. B2 or greater language fluency in both German and English
Test Triangle is an emerging IT service provider specializing in application testing, DevOps, RPA, Custom software development, mobile app development, Atlassian consultancy, niche IT staff augmentation and training in advanced technologies. Possessing strong experience in different industry verticals such as Banking & Finance, Healthcare, Retail, IT & Education, Test Triangle has developed a unique approach to provide better value to the clients
2 years ago
5 years ago