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IT Service Desk Support Technician

  • TES
  • Job Type : Contract

  • room United Kingdom /Uttoxeter

Number Of Applications : 117

Job Posted On : 13/05/2021

Job Posted On : 13/05/2021

  • Onsite

    Yes

  • Remote Work

    No

  • Experience Required

    Fresher

  • Start Date

    May 31, 2021

  • Number of Positions:

    2

  • Visa Sponsorship

    No

  • Spoken Languages

    English

  • Job Post Currency

    DAILY

    £100 - £140

REQUIRED SKILLS

IT Support
Remote Support Tools
Software
Imaging
Documenting
Face to Face
CONTRACT

Job Duration: 5 months

Hourly Rate: £13 - £18

Daily Rate: £100 - £140

Monthly Salary: £2,200 - £3,080

Job Description

Job Title: IT Service Desk Support Technician

Reporting to: Service Desk manager

Department: Group IT

Main Purpose: Request Logging and resolution of basic IT Issues.

Duties & Responsibilities:

  • To log and classify all requests received via the service desk application, phone and in person
  • Perform initial diagnosis of all requests
  • Provide remote assistance over the phone and via use of remote support tools
  • To install, reinstall or configure software on computers and handheld devices
  • Complete account administration tasks including user creation, deletion, password resets and permission changes on multiple systems
  • To image, configure and deploy new computers
  • To complete routine administration tasks and processes
  • Receive, review and update documentation to assist with the resolution of requests
  • To Maintain accurate records relating to incidents, requests, assets and licenses 
  • Monitoring and maintaining computer systems/services and peripheral devices;
  • Talking staff through a series of actions, either face to face or over the telephone;
  • To support the Service desk Manager

Scale: Working as part of the service desk team based at Rocester providing IT Support to Staff

 

Sectors

  • Information Technology

Shifts

  • General Shift
Related Searches
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2021-05-13
2021-10-31T23:00
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