Immediate hiring for IT Support
- Prodat IT Solutions
Job Type : Permanent
- India /Bengaluru, Karnataka
Number Of Applications : 331
Job Posted On : 21/06/2022
Job Posted On : 21/06/2022
Onsite
Yes
Remote Work
No
Experience Required
1 - 2 yrs
Start Date
Jun 20, 2022
Number of Positions:
2
Visa Sponsorship
No
Spoken Languages
English
Job Post Currency
Annual
₹300,000 - ₹350,000
REQUIRED SKILLS
PERMANENT
Annual Salary: ₹300,000 - ₹350,000
Job Description
Requirements and skills-
1. Ability to perform remote troubleshooting and provide clear instructions
2. Customer-oriented attitude
3. Responding to client support requests.
4. Contacting clients to find out the nature of the problem.
5. Troubleshooting hardware and software issues.
6. Installing and maintaining hardware and computer peripherals
7. Installing and upgrading operating systems and computer software.
8. Basic knowledge of Active Directory, DNS, NTFS
9. Troubleshooting networking and connection issues
10. Knowledge of popular operating systems (Windows 10, Windows Server), software applications, and
remote connection systems
11. Basic knowledge of Domain & Group policies
Responsibilities-
1. Address user tickets regarding hardware, software, and networking
2. Walk customers through installing applications and computer peripherals
3. Ask targeted questions to diagnose problems
4. Guide users with simple, step-by-step instructions
5. Conduct remote troubleshooting
6. Test alternative pathways until you resolve an issue
7. Customize desktop applications to meet user needs
8. Record technical issues and solutions in logs
9. Direct unresolved issues to the next level of support personnel
10. Follow up with clients to ensure their systems are functional
11. Report customer feedback and potential product requests
12. Help create technical documentation and manuals
Sectors
- Information Technology
Shifts
- General Shift
About Company
Prodat was founded in the year 2003 and has been providing exceptional services in the knowledge process outsourcing, accounting and information technology space. We at Prodat partner with Business Process Outsourcing multinational clients globally to transform and enhance the way business operations are undertaken. We provide wide ranging services and end-to-end industry specific solutions which have benefitted scores of companies to fast track their growth and announce unprecedented results With our team’s intensive domain expertise, technical knowledge, and unrelenting customer service, your business is sure to see new levels of efficiency. Our proprietary web-based technology coupled with tailored solutions help reinvent business processes resulting in accelerated business outcomes. We proudly adhere to the Prodat Values when interacting with our stakeholders and providing sustainable solutions to our clients.