Implementation Engineer
- ITP Software India Pvt. Ltd
Job Type : Permanent
- India /Hyderabad, Telangana
Number Of Applications : 166
Job Posted On : 18/11/2022
Job Posted On : 18/11/2022
Onsite
Yes
Remote Work
No
Experience Required
1 - 5 yrs
Start Date
Nov 30, 2022
Number of Positions:
1
Visa Sponsorship
No
Spoken Languages
English
Job Post Currency
Negotiable
REQUIRED SKILLS
PERMANENT
Annual Salary: Negotiable
Job Description
Job Description – Implementation Support Engineer
Skills/Experience:
- Experience in the Implementation lifecycle of software products
- Installation of the product, configuration, and proving walkthrough
- Configure and ensure software changes to the system to assist in business organizational changes.
- Understanding customer requirements, analyzing them, and identifying GAPs if any
- Ability to understand/explore application functionalities and new products in line with customer needs.
- Handle customer User Acceptance, Outage Notification and Change Control procedures and documentation.
- Should be able to troubleshoot any issues that arise during the implementation. If needed, liaise with several internal departments to resolve the issue.
- Extend user support and training to customers and support users.
- Should be able to perform implementation tasks within SLA.
- Configure changes and upgrade software versions
- Experience in third-party integrations like Payment Gateways, SMS gateways, Understanding Webservice integrations, CAS (Conditional Access Systems)
- Provide Updates/feedback to the Delivery Manager on the Ongoing Issues/Project Activities
Qualifications:
- Bachelor's degree or Diploma in Computer science engineering
- Minimum 1 to 5 years of experience in the Implementation of software products
- Experience in the domains of Finance applications, Billing applications, and Subscription management applications is an added advantage
- Experience in Ezybill application is an added advantage
- Knowledge of MySQL databases (Administration, writing queries, understanding schema)
- Knowledge of basic networking
- Knowledge of Linux installation, basic administration, Shell scripts, Cron tabs, etc.,
- Effective communication, presentation, and writing skills are a must.
- Demonstrate a passion for delivering a positive customer experience
- Should be a quick learner and result oriented
- Ability to work in a fast-paced and dynamic ambiance
- Flexible and comfortable timings, ready to work in shifts if necessary.
- Prepared to work late at night or early in the mornings whenever necessary
- Willing to travel and ready to stay for longer periods when needed
Sectors
- Information Technology
Shifts
- General Shift
About Company
ITP Software India Pvt. Ltd delivers software solutions to Pay TV, Broadcasting & ISP domains across India and globally. It has earned the distinction of offering the most credible products that help a client enhance and manage operational efficiencies, increase and sustain customer loyalty and ramp up operations. ITP, a market leader in India in its domain, with its robust technological backbone and efficient technology platform that manages the needs and provides solutions to its customers in India, is now proposing to expand its global footprint. ITP, in its endeavour to expand across multiple geographies in the world, is looking at Middle East, Africa, APAC, UK & Europe and the Americas and has a completely new entity that takes care of the needs and offers services to its global customers. It doesn’t matter how long one has anyone been in the play in the ever-evolving age of technology. Google wasn’t there 20 years ago and Facebook is a recent giant.