Infra Service Delivery Manager

Job Description

Permanent

Dublin 2 (Ireland)

• Responsible for  managing Infra hosting and EUC services. L1 and L2 operations.
• Experience 15 to 20 years
• 7 years of relevant experience
• Should worked as SME in any 2 technologies of Infra -  Server /Databases /Storage
• Ability to architect solutions for technology upgrades  as required.
• Engaging with client for infra services
• Negotiating with internal and external stakeholders.
• Creating a collaborative, innovative and efficient working culture.
• Setting timelines for adhoc deliverables(in scope) as requested by client
• Managing infra services like Windows, Unix, VMware, UAM, Citrix, DBA, Storage, Backup & EUS/EUC & Malware
• Supporting & reviewing infra services for ongoing & upcoming projects
• Ensuring compliance to patching cycles
• Reviewing & ensuring infra services delivery as per customer SLA
• Ensuring all reporting  with respect to Patching, SCCM, EPO
• Defining and managing priorities against the available capacity of team members.
• Ensuring compliance to security guidelines with respect to user onboarding & offboarding
• Ensuring team timely report agreed data points to security & Capacity & Optimization team