L1 Network Support Engineer

Job Description

Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS).
Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.
Monitor performance and ensure system availability and reliability.
Monitor System Resource utilization, trending and capacity planning.
Provide L1 support and troubleshooting to resolve issue.

Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.
Liaise with vendors and other IT personnel for problem resolution.
Responsible for installation and commissioning of new network devices points through OFC/ UTP/ DSL/ Wireless based LAN technology.
The engineer will be responsible for coordination with users for smooth functioning of IT infrastructure and timely delivery of IT support.
Responds to emergency or on-call situations in a timely manner.