Major Incident Manager

Job Description

Job Title: Major Incident Manager

Location: Cork, Ireland

Contract: 12 Months
Job Description:
End to end management of all the IT major incidents in the landscape.

• To lead, drive and facilitate and chair all the major incident investigation activities, meetings, and conference calls
• Collaborate and involve right stakeholders within the organization including but not limited to engaging Service Desk, Application technical teams,

Infrastructure, End user compute, Desk side teams, Client IT Head for Infra and Operations, Third party teams

• Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed
• Matrix management of people, processes and resources including third parties – including resolving conflict to move forward to resolution
• Being accountable for resolving the outage via workaround or permanent fix
• Supporting and nurturing process improvements and knowledge base improvements
• Providing periodic major incident metrics reports

Must Have Skills (Top 3 skills only):
MIM Management, Incident reporting and Documentation, Incident prioritization.

Nice to have skills (Top 2 only): 
MIM Management, Incident reporting and Documentation, Incident prioritization