Medical Officer

Job Description

JD – Medical officer/Medical advisor / Customer support  

Health is a network of high-quality hospitals focused on providing high quality healthcare for all. Health’s proprietary technology allows hospitals to serve patients at lower costs, provide a better experience, and maintain high medical quality standards. All Health hospitals are accredited by National Accreditation Board for Hospitals & Healthcare Providers (NABH)

100% Fixed price packages

High Quality with the Best Doctors and Technology

Lowest Prices in your city

Affordable prices, easy payment options, 0% EMI

Complete Insurance Support

Responsibilities:

As a Medical officer, you will be responsible for managing the patients inbound and outbound calls coming to ours help line number.  This will include understanding patient problem, Doctor’ advisement, guiding patient about the treatment, procedure, technique, benefits, precautions, post treatment do’s/don’ts, with necessary follow-ups pre/ post treatment etc.  

Knowledge in medical services and healthcare sector.  

Creating/ ideating content for patients understanding/ benefit.  

Ensuring patient satisfaction and assisting them with their issues/concerns  

Coordinates appointments, referrals for all patients.

Strategizing ideas to improve conversion.  

Drive improvements in patient experience

Serving as a backup when other employees are on leave etc  

Taking decisions when needed without supervision to ensure smooth customer experience  

Developing the knowledge of patient needs and trends to improve overall satisfaction and loyalty

Skill set:  

Self-driven  

Faster Learner.  

Have strong generalised problem-solving skills

Good listening and communication skills  

Education, Experience, Compensation:  

Medical inside sales experience/ hospital customer support experience  

BUMS, BAMS/ BHMS, BDS, Nursing or equivalent medical degree OR medical filed experience.  

1-3 years’ experience in medical counselling/officer, clinical or institutional setting

CTC –2.8–4LPA

Should be fluent in (Kannada & English (Hindi & English) (Punjabi & English/Hindi)

Prepared immediate joiner  

Candidate must be aware of surgery’s & medical department as few of I have mentioned as below  

General Surgery of Hernia, Appendicitis Gallstones

Urology of Hydrocele, prostate removal, Ureteral stones Kidney stone

Orthopedics of ACL tear PCL tear slip disc hip replacement etc

Gynaecology of hysterectomy myomectomy Ovarian cystectomy etc

Cardiology of Angiography Angioplasty etc

Proctology of piles, Anal Fistula, Anal fissure  

Sharing here the shift timings and weekly offs.

08: 00 to 05:00 pm

08: 30 to 05:30 pm

09:00 to 06:00 pm

10:00 to 07:00 pm

11:00 to 08:00 pm

12:30 to 09:30 pm

Weekly off - Between Mon to Fri

Compulsory working on weekends.  

6 Days working rotational weekly off

Please be noted own Laptop is mandatory to consider the candidature at least 2–3-months candidate should use personal assets; later company will allocate the assets few excellent candidates case can exempted  

Location :Bangalore Hsr