Microsoft Dynamic CRM SME

Job Description

Microsoft Dynamic CRM SME:

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• Dynamics tool Administration tasks.
• Firm understanding of integration processes of multiple tools into Dynamics.
• Solution acceptance testing.
• Working with L1 teams to understand the issues and requirements to escalate bug fixes and tasks to relevant engineering teams.
• Work as L2/L3 between user facing L1 teams and engineering side L4 teams to facilitate communication.
• Build Knowledge while working with Engineering teams.
• Check code blocks for current code to understand the functionality of the environment.
• Provide reports of performance for the Engineering teams in leadership forums.
• Work with Engineering teams to gain insights on Issues Escalated and what was done to resolve the issue to create knowledge for future use.
• Work with L1 teams to understand the issues coming up while escalating tickets.
• Simplifying process requirements and implementing with the help of responsible teams.
• Provide MS Dynamics SME expertise to client and mentor team members.
• Conduct solution testing and assist with user acceptance testing.
• Conduct user and administrator training.
• Assist sales and presales teams to prepare proposals, participate on client presentations and support business development and the sale of professional services when necessary.
• Work Closely with customer operations and sales teams with upcoming requirements for migration to Dynamics.

Required Qualifications, Experience & Skills

• Hands-on experience in designing, configuring, or administering MS Dynamics CRM required
• MS Dynamics CRM: SDK, report writing, installation, configuration and customizations.

Additional Qualifications & Skills

• Dynamics CRM certification is desired.
• Strong work ethic: Ability to work in non-structured work environment (i.e., remotely, home office, etc.)
• Excellent interpersonal, presentation and written communication skills
• Strong ability to convey technical information to non-technical clients.
• Exudes confidence.
• Possesses excellent communication skills.
• Self-Starter with ability to handle multiple tasks and shifting priorities.
• Thinks clearly and calmly under pressure.
• Investigates problems to establish real or hidden causes.
• Solves complex problems with creative solutions.
• Places emphasis on client satisfaction
• Learns new concepts quickly and thoroughly.
• Promotes the mission and shared values of our company.