OfficeAssistant

Job Description

We are looking for a responsible Office  Assistant Manager to help organize and run our retail stores and fill in for the Store Manager when needed. Your job will be highly important in ensuring the sales team meets its goals of efficiency and customer satisfaction.
Responsibilities

Assist the Retail Store Manager in planning and implementing strategies to attract customers

Coordinate daily customer service operations (e.g. sales processes, orders and payments)

Track the progress of weekly, monthly, quarterly and annual objectives

Monitor and maintain store inventory

Evaluate employee performance and identify hiring and training needs

Supervise and motivate staff to perform their best

Coach and support new and existing Sales Associates

Monitor retail operating costs, budgets and resources

Suggest sales training programs and techniques

Communicate with clients and evaluate their needs

Analyze consumer behavior and adjust product positioning

Handle complaints from customers

Research emerging products and use information to update the store’s merchandise

Create reports, analyze and interpret retail data, like revenues, expenses and competition

Conduct regular audits to ensure the store is functionable and presentable

Make sure all employees adhere to company’s policies and guidelines

Act as our store’s representative and set an example for our staff

Requirements and skills

Proven experience as a Retail Assistant Manager or similar position

Experience with recruiting and performance evaluation processes

Familiarity with financial and customer service principles

Good math skills with the ability to create and analyze reports, spreadsheets and sales statistics

Proficient user of MS Office (MS Excel in particular)

Leadership and organizational abilities

Interpersonal and communication skills

Problem-solving attitude

Flexibility to work in shifts

BSc/BA in Business Administration or relevant field; MSc/MA is a plus