Operations Analyst

Job Description

Job Description:

• Proven work experience as an Operations Analyst or similar role
• Experience with Incident Management, Problem Management, Risk Management
• Experience using statistical and database software Consulting and project management expertise
• Excellent communication skills, both verbal and written
• Strong analytical and problem-solving skills
• Responsible for Business partnerships
• Coordinate and provide leadership for the resolution of high impact issues on Tier 1 applications during the business day.
• Data analytics on trending incidents. Identification of underlying wider issues, opportunities for improvement and focus areas
• Analyzing tickets for Customer Systems applications to identify regional/global trends and emerging issues.
• Business escalation point for the resolution of production issues that are not high impact.
• Document findings, prepare reports and make recommendations
• Develop new processes and procedures to enhance operations

• Resource would be based in Cork, Ireland. Candidates put forward must be willing to work onshore in Ireland and meet all criteria for getting appropriate visa
• Working week will be 5 days a week working weekends on a weekly basis. 2 days off will be given during the week.