Principal Consultant Program Manager

Job Description

Role – Principal Consultant/Program Manager

Language – German & English. German mandatory.

Location – Stuttgart, Germany.

Duration – 5-6 months initially. Extension depending on candidate performance and client requirement.

Job Description

Identify business opportunities and lead large proposals; review all project delivery processes of projects within the Unit; participate in Unit-level and organizational initiatives WITH THE OBJECTIVE OF ensuring the highest levels of project delivery WITHIN the guidelines, policies and norms of the company.

Required

• 10 plus years’ experience managing programs in the IT infrastructure services,
• Client Experience Lead is a strategic business partner who shares ownership for both business strategy and business value results. The  role connects business and IT world and is a single point of focus for business for the IT for escalations and demand management
• Working experience as a business relationship manager, IT demand management, Customer relationship manager
• Experience of interfacing with business units and business stakeholder management
• Strong understanding of IT technology, processes and digital trend
• Understanding of IT Global service delivery and Project execution lifecycle 
• Have previously worked in a total outsourcing environment and or with multi-vendor environment in a SIAM model as a member or lead
• Emotional intelligence and Empathy 
• Relationship-building with various business and IT stakeholders 
• Strategic thinking & situational leadership
• Negotiating and problem-solving skills
• Collaborative and to encourage collaboration
• Ability to focus on business value results and not just the solutions
• Identify potential win-win opportunities for customer and the Company.
• Ability to identify risks & dependencies in advance and front load them 
• Knowledge of IT Infrastructure services and associated Processes
• Ability to collaborate with high skilled Architects and IT professionals 
• Has prior experience in working in a multi-cultural and diverse environment  with a multi-location team 
• Language: English, German

Responsibilities-

• Develop a deep knowledge of the business partner’s business unit and create a bridge between IT and business 
• Understand business requirements and convert that to IT deliverables and drive the business priorities with the IT teams
• Track and communicate the IT outcomes and IT metrics related to the business units.  
• Responsible for  delivering the customer experience metrics to the business unit. 
• Ensure project and initiative progress, including consistent and effective communication. This includes managing escalation and avoiding risk.
• Educate business  about IT processes, roles, and capabilities.
• Establish communication processes and channels between business and IT .
• Measure and communicate business value realized with the business stakeholders on a periodic basis.
• Handling stakeholders’ complaints and escalations and work closely with delivery to fix customer issues  

Personal

Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:

• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills
• Ability to handle confidential information appropriately
• Good conflict resolution and negotiation skills
• Ability to work in a global delivery model and interact professionally with domestic and international professionals