Program Manager

Job Description

Job Responsibilities: • Process optimisation, including but not limited to: • Using project management software tools to track progress on all projects, including creating and maintaining Gantt charts, and providing weekly status reports to management • Keeping curriculum development process documentation maintained and up to date • Communicating process changes to all impacted stakeholders • Ensuring processes are being followed consistently as documented • Develop methods to track resource utilisation and present opportunities for optimisation to management • Vendor management, including but not limited to: • Gathering inputs from stakeholders to draft Statements of Work (SOWs) • Ensuring accuracy of services, deliverables, costs and payment milestones in statements of work • Managing all tasks required to create Purchase Orders (POs) • Managing approval workflows for SOWs and POs • Reducing cycle times for SOW drafting, approval and PO creation • Measurement and Metrics Reporting, including but not limited to: • Ensuring accurate and timely reporting of key department metrics on a weekly basis • Monitoring and measuring performance and ensuring results are accurately reflected in team metrics • Acting as a “metric steward” to ensure underlying data contributing to metric scores is accurate, of high quality, and has the correct filters applied (if applicable) • Performing statistical data analysis on team metrics and reporting “the story” behind metrics scores along with actionable insights • Liaise with Technical Leads, Curriculum Developers, Technical Curriculum Developers and other stakeholders involved in the curriculum development process. • Any additional tasks or responsibilities as required by management. Who You'll Work With? The successful candidate will work closely with Google Cloud Training Curriculum Developers and vendor partners alongside a Senior Program Manager. Minimum Qualifications: You must meet these minimum qualifications to apply for this job • Bachelor's degree or equivalent practical experience • 5 years of experience in Project Management and Program Management, leading highly complex, cross-functional and highly impactful projects • Experience leading meetings (i.e. Quarterly Business Reviews) • Experience creating visualizations, insights and dashboards from data • Strong organization skills; proactive; detailed oriented Preferred Qualifications: Having these specific qualifications is a plus, but transferable skills/experiences may be equally valuable • Project Management Professional (PMP) certification • Six Sigma Green Belt • Scrum Master certification • Excellent influencing and communication skills • Expertise in process documentation and documentation management • Experience in vendor management and SOW creation • Experience in strategic planning, risk management and change management • Knowledge of the cloud technology space and willingness to learn Google Cloud products and technologies • Proficiency in G Suite (e.g., Docs, Sheets, Drive, Gmail, Calendar). • Ability to self-start, navigate ambiguity, and make recommendations for process improvements and efficiencies. Excellent stakeholder management skills, with the ability to build and maintain relationships. Required skills: • Project Management • Vendor Management • Process Optimization • Data Analysis, Measures and Metrics • Gantt chart creation and maintenance Preferred skills: • Process Optimization • Resource Optimization • Cloud Technologies