RETAIL SALES

Job Description

Roles and Responsibility of CRO (Customer Relationship Officer):

A Retail Sales Representative assists customers by welcoming them, answering questions and managing financial transactions as well as driving sales through engagement and sharing product knowledge.

• Greet customers when they enter and leave the establishments.
• Provide them with accurate information in response to customers queries.
• Compare prices and features across products to help customers buy better to their requirements.
• Cross-sell products.
• Maintain an inventory and ensure that stocks are always full.
• Help customers with returns and exchange of products.
• Collaborate with fellow employees to provide high-quality customer service.
• Explain and tell customers about discounts and offers currently going on.
• Constantly replenish information on all products/merchandise such as price, features, after-sales service, etc.