Relationship Manager

Job Description

Job Title: Relationship Manager 

Location: Kaikondrahalli, Bangalore 

Position Type : Fulltime

Qualification / Education and other Requirements: 

• Education- Any Graduate (BBA,B-Tech, BA)/ Post Graduate (MBA,PGDM ,M.Tech/M.A etc with 0-1 yrexp.) 
•  Excellent verbal and written communication. • Good Interpersonal skills, numerical and analytical ability. 
• Decision making skills. 
• Language required: English & Hindi (mandatory), Kannada/Tamil/Marathi/Telugu (optional) 
• Proficient in MS-Office (Excel, Word). 
•  Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM). 
•  Comfortable with working 6 days a week and the week off will be on weekday. **Laptop with webcam and good speed Internet connection is a must.

Role and Responsibility – Relationship Manager 

• Act as relationship manager for the Paid customers of NoBroker. 
• Build sustainable relationships and trust with customer accounts through open and interactive communication. • Identify and assess customers’ needs. 
• Service customer in finding the right tenant / house as per the requirement of customer. 
• Dial outbound and attend inbound calls of customer and leads. 
• Use internal tools and methods to provide best possible service to the customer. 
• Negotiate with leads on behalf of customer. 
• Keep customer up-to date on the progress of his account. 
• Follow communication procedures, guidelines and policies. 
• Go extra mile to provide excellent customer service 

About Training- Training will be provided for initial few days for an employee to understand end to end process

About the company 

NoBroker is world's largest C2C marketplace in online real estate. With cumulative 85 lakh customers, it has grown 10X in last one year. With three rounds of funding of $151 million, it is well funded by key US, Indian, Japanese & Korean investors like General Atlantic, Tiger Global SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 4000+ employees.