Relationship Manager

Job Description

Role Grade Reports to Salary Eligibility Criteria : Relationship Manager : Senior Officer : Branch Manager/ Deputy Branch Manager : 2.19 to 2.85 Lakh per Annum  You should be a graduate (minimum 50% in 10th, 12th, Graduation and NO gap during education).  Post-graduate / freshers can also apply  You should not be an MBA degree / PGDM holder  Your age must be below 26 years as on academy batch-start date  Experience: 0 – 2 years of relevant experience  You must not have any blood relative currently working with ICICI Bank Ltd. or under the consideration for employment with ICICI Bank Ltd. and / or any ICICI group companies.  You must not have been interviewed by ICICI Bank Ltd. in the past 6 months  You must not have worked with ICICI Bank Ltd., any of the ICICI group companies or any third-party companies of ICICI Bank Ltd. Job Summary (From ICICI Bank Ltd.) In our effort to be the Bank of Choice, we continuously strive to understand and serve the banking needs of our customers. The focus includes:  Offering solutions that are Fair to the Customer and Fair to the Bank  Offering 360-degree banking solutions that meet the needs of our customers  Constantly exploring emerging market opportunities, trends and changing with customer preferences  Build and offer suitable propositions to our customers  Deliver best in class service to our customers The Relationship Manager anchors the above responsibility. While doing so, works collaboratively with different internal stakeholders to offer 360-degree banking. The incumbent is responsible to nurture existing relationships, on boarding new customers and provide best in class service. Key Responsibilities  Partner with customers through their life cycle and offer suitable products and services based on their financial needs  Nurture the existing customer relationships while maintaining the quality of the portfolio  Expand and develop the customer base by onboarding new customers  Analyse consumer needs, current market trends, and potential partnerships to offer unique and technology- driven solutions  Maximize market opportunities by taking the entire bank to the customer  Tap into cross-selling and upsell opportunities, to ensure maximum customer reach  Collaborate with product specialists, subject matter experts, credit and service teams to ensure structured and customized solutions as per the requirement of customers  Offer 360-degree banking to the individual, professional and business ecosystem  A customer seeks insights and advice, and hence superior knowledge and service are distinguishing factors of success  Customer acquisition through conversion of assigned leads  Work on growing the managed book by deepening customer relationships Skills Required:  Should have an ability to build relationships and understand banking requirements  Orientation to learn about various products and financial offerings  Orientation to build and develop customer relationships  Ability to work in cross-functional teams  Strong communication (both oral and written) and negotiation skills  Attention to detail  Should have an orientation to learn Note:  ITM interview panellist and trainers are trained by ICICI Bank Ltd. to shortlist and select the candidates and further train them for Relationship Manager position.  ITM Skills Academy does not approve of any fraudulent communication regarding any amount