Restaurant Captain

Job Description

Job Title: Restaurant Captain

Job Summary: As a Restaurant Captain, you will be responsible for overseeing the daily operations of the restaurant, managing and leading a team of wait staff, ensuring excellent customer service, and maintaining high standards of food and beverage service quality. You will report to the restaurant manager and work closely with other restaurant staff to create a positive dining experience for guests.

Key Responsibilities:

• Supervise and manage a team of wait staff, ensuring smooth and efficient operations during service hours.
• Train, coach, and mentor staff to provide excellent customer service, including greeting guests, taking orders, serving food and beverages, and handling guest inquiries or complaints.
• Maintain a high level of knowledge about the restaurant's menu, specials, and promotions, and provide recommendations to guests as needed.
• Ensure that all food and beverages are served according to established standards, including presentation, temperature, and portion control.
• Monitor the cleanliness and maintenance of the restaurant, including dining areas, service stations, and restrooms, and take appropriate action to address any issues.
• Handle cash handling and reconciliation, including processing payments, managing cash registers, and maintaining accurate records.
• Coordinate with the kitchen staff to ensure timely delivery of food and beverages to guests' tables, and manage any special requests or dietary restrictions.
• Manage guest reservations, seating arrangements, and table turnovers to optimize seating capacity and provide efficient service.
• Uphold health and safety regulations and maintain cleanliness standards in compliance with local health department regulations and restaurant policies.
• Assist in conducting regular inventory checks, placing orders for supplies, and maintaining par levels to ensure smooth restaurant operations.
• Collaborate with other restaurant staff, such as chefs, bartenders, and host/hostess, to ensure seamless communication and coordination for efficient service.

Qualifications:

• High school diploma or equivalent; additional culinary or hospitality education is a plus.
• Proven experience as a waiter/waitress or in a similar supervisory role in a restaurant setting.
• Strong knowledge of food and beverage service techniques, menu items, and culinary terminology.
• Excellent communication skills with the ability to effectively communicate with guests, staff, and management.
• Exceptional customer service skills, including the ability to handle guest inquiries, complaints, and requests in a professional and timely manner.
• Ability to lead, motivate, and coach a team of wait staff, and foster a positive work environment
• Ability to work in a fast-paced environment, multitask, and prioritize tasks effectively.
• Knowledge of health and safety regulations and food handling practices.
• Flexibility to work evenings, weekends, and holidays as needed.
• Professional appearance and demeanor with a high level of grooming and personal hygiene.

This job description serves as a general outline of the key responsibilities and qualifications of a Restaurant Captain, and other duties may be assigned as needed.

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