SERVICE NOW DEVELOPER

Job Description

Hi 

Greetings from USA Softech

Job Title: Service Now ITOM Engineer

Duration: 12 months
Location: Remote

Visa: H4EAD GC, USC

Job Description:

>> ITOM Engineer for predominately figuring out why Discovery might be failing and fixing it. Could be creds, could be firewall/routing issues, pattern failure, new pattern extension, script changes for cred deployment, etc.

Required skills and Responsibilities:

• 6+ years’ experience with ServiceNow
• Troubleshoot any discovery issues identified by Network Engineer or Librarian.
• Onboard or help create any new discovery/parser/federated data source.
• Maintain discovery health.
• Audit skills and need detailed oriented capabilities.
• Process driven.
• Report progress on all work item to the project team/manager.
• Expert level knowledge on the ServiceNow core platform modules and applications.
• Deeply familiar with the ITOM, ITBM, ITSM, Service Catalog, Service Portal, Flow Designer, and Service Portal designer modules.
• Experience implementing Service Now modules.
• Experience with ongoing reliability testing.
• Experience with Agile/SaFe methodology.
• Expertise with JavaScript, Jelly script, or PowerShell script.
• Experience building transform maps to import external data sources and maintaining integrations.
• Experience working on ServiceNow Automations and building custom Orchestration (Workflow) activities.
• ITIL certification.
• ServiceNow ITOM certification.
• Experience with MID server builds.
• Experience with Service Mapping.
• Experience with integrations
• Experience coordinating with other ITSM process owners to ensure proper ITOM integrations.
• Experience with network routing and troubleshooting.
• Experience with trouble shooting discovery issues with known and unknown IPs and any network devices.
• Strong communication skill is a must.