Job Type : Permanent
Number Of Applications : 50
Job Posted On : 27/02/2023
Job Posted On : 27/02/2023
Role : Senior Specialist - Training
Experience: 5-8 years
Location: Hyderabad
Shift Timings - Needs to be flexible (Region wise alignment)
Position Summary:
We are on a mission to help some of the world's leading technology companies achieve scale and success by providing them with tech-savvy marketing, customer success and sales specialists, who partner with our clients to help find solutions to complex business processes. With 2200+ employees spread across 6 countries in 4 continents, we are always on the lookout for smart individuals who believe in constant learning, are unafraid of experimentation and have an entrepreneurial growth mindset.
With our eyes set on the future, we are looking for an energetic, outcome-oriented Senior Specialist - Training who would be responsible for conducting training/refresher sessions for the NHT and tenured agents.
Read on to understand more about this opportunity.
Deliver training sessions to new hires / tenured reps effectively.
Stay current in product and process updates, launches, best practices, tools, and applications.
Maintain accurate training records.
Evaluate trainee performance
Report on the progress of assigned projects.
Proficient in using Spreadsheets, Documents as well as applications to produce presentations.
Good understanding of Digital Marketing and Web Technologies
Knowledge of Digital marketing concepts and awareness about different marketing platforms & advertising strategies
Awareness about content design and effective Campaign Management
Exceptional communication skills & Interpersonal skills
Analytical Skills & Logical reasoning
Coaching
Data driven decision making
Proactive approach
Resource Management
Result driven approach
5-8 years of overall relevant experience
Degree in Business Operations / Business Administration /Business Communication/Marketing
Skilled using Microsoft Office (Excel, Word and PowerPoint)or G Suite (Sheets, Docs and Slides)
Candidates should be flexible with rostered day offs and working in shifts
Available to work 40 hours per week
What’s in it for you?
Constant Learning and an entrepreneurial growth mindset
Employee centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Wellbeing sessions, real time grievance redressal and work flexibility
We are a people-first organization with policies and process that help you bring the best version of yourself into work including fast track growth for high potential folks
An opportunity to be associated with the world’s leading brands as clients
To be a part of an organization with more than 60% of homegrown Leaders
Customized training programs that are catered to personal and professional development
We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.
Role: Senior Operations Manager Location: Hyderabad Shift: Global Shift The objective of the Role ● Collaborate with executive-level management in the development of performance goals and long-term operational plans ● Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration ● Set strategic goals for operational efficiency and increased productivity ● Grow existing accounts operationally and financially ● Work with project managers in the development of financial and budgetary plans ● Analyze current operational processes and performance, recommending solutions for improvement when necessary Roles & Responsibilities ● Liaise with superior to make decisions for operational activities and set strategic goals ● Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives ● Plan, monitor, and analyze key metrics for the day-to-day performance