Senior Business Analyst

Job Description

Role: Senior Business Analyst/Designer
Job Type: Permanent
Location: Letterkenny (Hybrid), with occasional travel to customer site in Dublin

The Role

• Work with internal and external stakeholders to translate business needs into clear requirements for delivery by Central Technology Services, ISO, and Risk teams.
• Support customers to identify business needs, set expectations, and identify business improvement opportunities. 
• Translate business requirements into documented specifications in a clear, concise, and detailed manner using appropriate documents that enable testable outcomes.  
• Perform detailed system and process analysis for new features and usability options.   
• Liaise with internal and external technical stakeholders for the design and build to facilitate smart reusable solutions.  
• Liaise with the line of business QA and UAT teams to ensure test plans adequately capture requirement specifications. 
• Collaborate with internal technical stakeholders to ensure a smooth transition through Service Acceptance of changes into production.
• Develop and maintain a detailed understanding of CTS Customers’ projects and processes.  
• Engage in the estimation process for both Internal and External pricing for new and existing customers and stakeholders.
• Maintain information and work request repositories such as SharePoint, JIRA up to date.

Your Profile
Key skills/knowledge:

• Degree qualified or equivalent in a Computer Science or Information Technology discipline.
• Proven experience working in an environment as a Systems Analyst.
• Proven ability to manage the requirements process for large projects (>1,000 days) and budgets which operate under pressure to meet very tight deadlines across several customers and platforms.
• Ability to elicit and elaborate high-level business requirements and convert to detailed software functional and non-functional requirements.
• IT Life Assurance experience working with various system interfaces, working at a senior level in the delivery of small to large scale projects.
• SQL and PowerBI knowledge for reporting.
• Experience working in an agile working environment with regular change, at pace and to tight deadlines.
• Core tools of the trade including SQL, MS Office (PowerPoint, Excel, Word, Visio), SharePoint, Jira, Confluence, TestRail.

Sprint/iteration, system, and integration testing (test script prep, execution, reporting, troubleshooting) in accordance with the test strategy and plans.