Senior Lead IT Infra

Job Description

Bachelors in Engineering, Computer Science, Math, Statistics, or related discipline. MBA is good to have (Exempted for higher number of industry experience people)

Job Description:

 Defining IT infrastructure strategy, direction, architecture, standards and

management to include disaster recovery, security, systems, servers,

monitoring, performance, networks and storage. This role must ensure reliable

24x7 operations and be a champion for our journey to Cloud (specifically AWS)

and DevOps. This position will act as a liaison between IT Operations and other

functions within IT (Application Development, Data Engineering) and outside IT

(InfoSec, other business units as needed).

 Ability to continue to optimize the cost of Cloud based workloads once they are

moved to AWS as part of overall infrastructure cost optimization

 Possess a deep experience in DevOps with proven results enabling continuous

deployment and continuous integration (CI/CD)

 Possess some experience and background in infrastructure architecture,

systems administration, network administration and storage administration.

 Proven experience in IT infrastructure management in a complex, customer-

facing eCommerce environment with significant reliability and uptime

requirements.

 Experience with managing on-prem workloads as well as migrating workloads

to Cloud, specifically AWS while optimizing the cost of Cloud based workloads.

 Ensure seamless connectivity and integration of all the systems.

 Project manage and Implement process changes based on business feedback.

 Ensure data accuracy and conduct data audits

 Timely MIS, reporting and ensure high uptime of the systems.

 Ensure proper system documentation, including configurations, licenses,

upgrades/ updates schedules and so on.

 Continuous Process improvement, Simplification and Automation

 Manage technology audit, carry out recommendations in terms of application &

information security

 Assess the IT infrastructure and operations organization (people,

process, and technology) to determine best course of journey towards

Cloud, specifically, Amazon Web Services (AWS)

 Lead the IT infrastructure and operations organization towards a primarily

Cloud/AWS based operations

 Assess the current deployment process to identify bottlenecks and implement

solutions towards a continuous deployment and continuous integration (CI/CD).

Evangelize, implement, and manage a robust DevOps function.

 Implement and manage processes and controls that assure maximum uptime

and quick service to the user community for both on-prem and Cloud

workloads

 Management and continual improvement of Cloud Operations, DevOps, and

On-prem IT infrastructure/operations.

 Partner with InfoSec to deliver on key information security and IT risk

related initiatives. Furthermore, ensure compliance to patching and

vulnerability policies established within the organization.

 Manage third party vendor relationships and hold them accountable for

delivery of outsourced functions, specifically, Service Desk and

Network Operations

 Develop and implement a robust Disaster Recovery strategy for critical

systems and infrastructure.

 Assess single points of failure in infrastructure and recommend actions as

appropriate.

 Oversee the monitoring, maintenance, upgrade and administration of

all IT systems, to include applications, servers, storage, databases,

desktops/laptops, and mobile devices.

 Establish service level agreements (SLAs) and operating level agreements in

alignment with company objectives and customer needs.

 Design, implement, deploy and manage systems/applications monitoring

processes and tools to proactively identify and resolve problems within the

company computing environment.

 Negotiate and manage contracts with key service providers to ensure

service levels are met. Furthermore, negotiate and manage enterprise

contracts, specifically, AWS & Salesforce.

 Establish standardized processes and key operational metrics based

upon ITIL to effectively manage the performance of the Operations

organization. This includes availability and performance of applications

and servers, service desk ticket management, hardware, lifecycle

management, license etc.

Job Description:

 Defining IT infrastructure strategy, direction, architecture, standards and

management to include disaster recovery, security, systems, servers,

monitoring, performance, networks and storage. This role must ensure reliable

24x7 operations and be a champion for our journey to Cloud (specifically AWS)

and DevOps. This position will act as a liaison between IT Operations and other

functions within IT (Application Development, Data Engineering) and outside IT

(InfoSec, other business units as needed).

 Ability to continue to optimize the cost of Cloud based workloads once they are

moved to AWS as part of overall infrastructure cost optimization

 Possess a deep experience in DevOps with proven results enabling continuous

deployment and continuous integration (CI/CD)

 Possess some experience and background in infrastructure architecture,

systems administration, network administration and storage administration.

 Proven experience in IT infrastructure management in a complex, customer-

facing eCommerce environment with significant reliability and uptime

requirements.

 Experience with managing on-prem workloads as well as migrating workloads

to Cloud, specifically AWS while optimizing the cost of Cloud based workloads.

 Ensure seamless connectivity and integration of all the systems.

 Project manage and Implement process changes based on business feedback.

 Ensure data accuracy and conduct data audits

 Timely MIS, reporting and ensure high uptime of the systems.

 Ensure proper system documentation, including configurations, licenses,

upgrades/ updates schedules and so on.

 Continuous Process improvement, Simplification and Automation

 Manage technology audit, carry out recommendations in terms of application &

information security

 Assess the IT infrastructure and operations organization (people,

process, and technology) to determine best course of journey towards

Cloud, specifically, Amazon Web Services (AWS)

 Lead the IT infrastructure and operations organization towards a primarily

Cloud/AWS based operations

 Assess the current deployment process to identify bottlenecks and implement

solutions towards a continuous deployment and continuous integration (CI/CD).

Evangelize, implement, and manage a robust DevOps function.

 Implement and manage processes and controls that assure maximum uptime

and quick service to the user community for both on-prem and Cloud

workloads

 Management and continual improvement of Cloud Operations, DevOps, and

On-prem IT infrastructure/operations.

 Partner with InfoSec to deliver on key information security and IT risk

related initiatives. Furthermore, ensure compliance to patching and

vulnerability policies established within the organization.

 Manage third party vendor relationships and hold them accountable for

delivery of outsourced functions, specifically, Service Desk and

Network Operations

 Develop and implement a robust Disaster Recovery strategy for critical

systems and infrastructure.

 Assess single points of failure in infrastructure and recommend actions as

appropriate.

 Oversee the monitoring, maintenance, upgrade and administration of

all IT systems, to include applications, servers, storage, databases,

desktops/laptops, and mobile devices.

 Establish service level agreements (SLAs) and operating level agreements in

alignment with company objectives and customer needs.

 Design, implement, deploy and manage systems/applications monitoring

processes and tools to proactively identify and resolve problems within the

company computing environment.

 Negotiate and manage contracts with key service providers to ensure

service levels are met. Furthermore, negotiate and manage enterprise

contracts, specifically, AWS & Salesforce.

 Establish standardized processes and key operational metrics based

upon ITIL to effectively manage the performance of the Operations

organization. This includes availability and performance of applications

and servers, service desk ticket management, hardware, lifecycle

management, license etc.