Job Type : Permanent
Number Of Applications : 71
Job Posted On : 15/05/2024
Job Posted On : 15/05/2024
Position Overview:
As the Senior Manager of the team, you will be a seasoned leader responsible for overseeing a team of associates who seamlessly focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements. Your expertise and strategic vision will drive innovation, streamline processes, and ensure that our Support delivery and operation teams are efficient, data-driven, and centered around delivering exceptional customer experiences.
In this role, you and your team will prioritize system stability, fostering innovation that directly enhances the customer and agent experience. You will collaborate with the other cross-functional teams to understand the needs of our customers and our support team(s), working tirelessly to enhance their journey and satisfaction.
By fostering an environment of continuous learning and improvement, you will empower your team to excel in their respective domains, leading to greater customer satisfaction and employee engagement.
Key Responsibilities:
Requirements:
PathMakers Human Resource Consulting Pvt Ltd is a challenging and focused HR Services firm striving to be in the list of Nation’s top Search firms. With highly skilled and focused management, we deploy innovative and effective search methodologies to meet the customer needs. With a passion in HR field, PathMakers Aims to grow stronger in various industries with a strong presence across the nation. Our Management and committed team act as a “PathMakers” to both the Organizations and the Job Seekers. We the PathMakers promise to take “U” Step Ahead.
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