Service Advisor

Job Description

• Greet customers when they arrive at the parts and service center and direct them to an available mechanic
• Consult with mechanics about necessary repairs and possible alternatives to expensive work
• Provide customers with in-depth information about available aftermarket and OEM (original equipment manufacturer) part options
• Answer questions about service outcome (after consulting with mechanic if necessary)
• Advise customers about warranty protections and potential cost savings
• Help customers decide between trading in a car and fixing it through our shop
• Manage and oversee the service center’s workflow and scheduling
• Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up
• Diploma required
• Bachelor’s degree or 5+ years’ service advising experience
• Extensive knowledge of automotive industry and parts
• Excellent communication and organizational skills
• Ability to communicate equally well with mechanics, customers and senior management
• Familiarity with R.O. Writer preferred, but not required