Job Type : Permanent
Number Of Applications : 15
Job Posted On : 01/03/2023
Job Posted On : 01/03/2023
Job Specification Form | |||
Unique Job Role (UJR): | Service Assurance Analyst | Reporting to (Position): | Lead Service Assurance |
Business Unit: | Business | Function: | Customer Service |
Job Mandate (To be used for SELECTION INTERVIEWS) | |||
The key purpose of the role is to act as a key enabler for continuous improvement of service standards and customer experience drivers for delivering best in class service in a simple, smart and secured way through Service Assurance assessments Generate business intelligence and insights for driving preventive & corrective actions basis the analysis of feedback data, mystery audits, transaction monitoring and service gap assessments in complete life cycle | |||
Key Responsibilities | |||
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Educational Qualifications Please mention minimum grade/percentage, if over and above organizational guidelines, as well as names of institutes, if applicable) | Graduate/Post Graduate | ||
Years of Experience (minimum & maximum) | 2-5 years
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What are the organizations that the candidate should have worked for? (Indicate which criteria are mandatory) | |||
Experience in Telecom/Financial Services (Banking)/Insurance/Online Education/KPO | |||
Good to have: Devices/Organized Retail/DTH | |||
What are the nature and scope of responsibilities the candidate should have handled? (Indicate which criteria are mandatory) | |||
Previous experience in quality monitoring & control for customer operations | |||
Experience in Transformational Quality / Journey Maps (Optional) | |||
Familiar with different Quality Assurance/Management methodologies specific to customer service | |||
Process transition experience (Optional) | |||
Knowledge & Skills (Indicate which criteria are mandatory) | |||
Quality monitoring & control | |||
Lean Sigma / TQM / Digital Transformation | |||
Analytical abilities |
Solugral Consultancy has excellent opportunities for a broad range of candidates. We place a large number of workers into permanent and contract / temporary roles every year into positions from EXECUTIVE to Director.
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