ServiceNow SAAS Developer

Job Description

Preferred Requirements: ServiceNow System Administrator Certification ServiceNow Implementation Specialist Certification Experience working with ServiceNow domains Primary Responsibilities include: Design, develop, and maintain custom code for all ServiceNow modules Analyzes user requirements and current procedures in order to design and develop new automated process workflows within the ServiceNow environment Create technical architecture, design and user guide documentation Gather requirements, design, develop, and maintain application integration with any third- party applications Design and develop ServiceNow modules in support of SLA and reporting requirements Works with internal process managers and ServiceNow administrators to implement and support all ServiceNow modules At least four (4) years of relevant ServiceNow development experience in an enterprise environment Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change) 6+ years of experience working with ITSM solutions in an enterprise environment Demonstrated knowledge of system design and development used within web service or message-based applications (e.g. REST/SOAP) Configuring and managing Discovery and Orchestration application elements Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications Experience with Agile/SCRUM project management methodologies Experience with AJAX, Jelly, or PERL scripting Demonstrated knowledge of database design and table interaction within the ServiceNow environment Experience talking to customers to get business requirements, understanding challenges and translating those into working solutions Demonstrated communication and presentation skills Knowledge of technical components such as LDAP, VPN, SSL and other such technologies Strong knowledge of ServiceNow and good experience in doing customization in UI Pages / UI Macro / Jelly Scripting / JavaScript etc. Need to identify the Subject Matter Experts (SME) for particular issues, skill-sets of the technical resources and understand the workload each resource can handle. Strong process management & project management skills