Software Engineer

Job Description

Atlassian Consultant/Jira Consultant JD

Description: We are looking to hire Atlassian Consultant to work on our new Innovative projects.

Job Description:

Key Duties and Responsibilities:

• Take technical ownership of the Jira service desk and Jira instances across the business
• Keep systems up to date, maintain live and test environments, testing upgrades and changes and implementing them post evaluation, within the live system
• Perform regular clean-ups to keep the systems performant

Providing day-to-day Support, to include:

• Providing application support to end-users
• Creation of complex workflows, project workflows, field configurations, screen schemes, permission schemes and notification schemes
• Managing user permissions
• Creation of dashboards for ticket assignments and reporting
• Creation of SLA reports to demonstrate KPI effectiveness and efficiencies
• Review and recommend plug-ins that provide enhanced functionality and reporting
• Create and maintain technical documentation and user-guides

Your Key Skills:

• Strong Communication Skills
• Good Technical Knowledge and expertise
• Strong Logical and Analytical Skills