Sr BizOps Engineer

Job Description

Title: Senior BizOps Engineer​

Location: Dublin, Ireland​
Job Description 
SRE JD 
Must have skills:​
- Unix Shell Scripting, SQL​
- Troubleshooting using logs, Splunk / Dynatrace​
- ITSM – Incident, Change and Problem Management​
- L2 Support experience is a must​
- PCF Cloud knowledge​
- CI/CD, Jenkins, Git & Maven​
JD as below:​
Roles/responsibilities performed by the Biz Ops React team members and tools used in their 
applications. 
• Incident Resolution - Review and resolve the Incidents arising from​
o Operation Command Center Alerts​
o Alerts from Enterprise Monitoring Operations (EM Operations).​
o OMNIBUS and Splunk Alerts​
• Change Implementation - Deploying the application related artifacts to the production 
environments in the slotted approved release window​
• Reporting the issues with the deployments and coordinating with the Development Teams to 
fix any deployment issues​
• Work Orders - Resolve Work orders in form of Business/functional queries, adhoc testing, 
verification and validation etc, from Regional product team and customer support teams.​
• Traffic Routing – perform traffic routing in support of infrastructure maintenance​
• Perform Root Cause Analysis in detail for High severity Incidents – and take action on 
fixing the underlying cause of the high severity issues. Take necessary preventive actions 
also.​
• Supporting the UAT testing by the Product team and Regional customer support team.​
• Configuring application/artifacts and supporting the new customer onboarding to the 
platform​
• Testing the newly on boarded customer’s file processing and reports delivery​
• Raise new change tickets and arrange for approvals, including CAB approvals​
• Review and approve change tickets.​
• Creating Confluence pages for newly analyzed Work Orders / new type of Incidents with 
resolution steps​
• Work with customers on ad-hoc queries​
• Work with Development / Testing team for defect analysis (with Production simulated data)​
• Build automation scripts that reduce the number of Incidents and/or improves processes 
followed​
• Support customer to fill in the Post Incident Report (PIR) when any high impacting 
Incidents affecting customers occurred.​
• Participate / Initiate in War Room calls that impacts application availability or has a 
customer impact 

Tools Used: 
• Remedy – Ticketing Tool​
• Rally (For Story and Bug Tracking)​
• Splunk and Dynatrace for Monitoring​
• WinScp (file movement/ validation)​
• Cyberark/Putty​
• Toad – Querying Tool for DB