Sr Customer Service Agent

Job Description

We are looking for a responsible and reliable individual to join our team of Customer Support Representatives. The successful candidates will be responsible for answering customer calls, utilizing company policies to solve customer issues and informing the head of customer support when necessary. Our Customer Support Representatives work directly with customers and are often the first point of contact for product or platform issues. We are seeking candidates who have a commitment to customer satisfaction and an ability to make quick, accurate decisions.

Responsibilities:

• Answer customer calls in a courteous, professional manner.
• Answer questions regarding customer orders and any other product inquiries.
• Maintain customer satisfaction.
• Resolve issues and problems in a timely manner.
• Obtain information such as account numbers, credit card numbers, and other relevant customer information.
• Take and record customer information for purposes of identification verification and future reference.

Salary: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance