Store Manager

Job Description

• Recommend and advise on best practices of picking and packing to improve Customer experience. 
• Advise on mechanisms/ processes leading to correct picking/ packing/ billing of Customer orders using appropriate tools and dashboards. 
• Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Customer impact. 
• Assess the quality on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Customer experience. 
• Advise on speed perception and order fulfillment. Recommend best practices of the same to improve Customer experience. 
• Provide recommendations to partners for continuous improvement on delivering best Customer metrics. 
• Provide recommendations on the training aspects required to deliver/improve Customer metrics. 
• Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Customer impact.