Swift Support Analysis

Job Description

Key Responsibilities

Provide L2 and L3 Application Support for critical Swift Payments system used within the Payment Operations area.

Skills:

•  At least 5+ Years of total experience with 3 years of experience in a support role

•  Knowledge or experience of some of the following will be a distinct advantage:

o  SWIFT

o  UNIX

o  AIX

o  Oracle or other basic SQL

o  MQ

•  Perl or Shell programming skills desirable

•  Experience in Banking Domain

•  Experience in NFT Testing will also be beneficial  

Responsibilities:

•  Take ownership of issues and be proactive in coordinating distributed teams to resolve issues within the specified SLAs.

•  Work closely with the team to share and prioritise work load for self and team members within cluster, consistent with any appropriate direction from customer.

•  Will be required to provide on-call support on rota for Out of Office hour support.

•  Strong work ethic with an ability to learn on the job and work well under pressure

•  Strong analytical and debugging skills

•  Ability to work with little supervision, but within boundaries

•  Strong communication skills at all levels (written and oral)

•  Strong analytical aptitude and logical reasoning ability

•  Ability to work with multiple priorities

•  Able to clearly define problems to others

•  Capable of resolving complex technical issues and perform root cause analysis

•  Proactive problem solving experience, using judgement to make decisions where no clear precedent may exist

•  Strong work organisation and prioritisation skills

•  As part of small tactical changes, undertake analysis, code development & testing including test approach, implementation approach planning & production deployment.

•  Engage with customer SME and any other stakeholders (3rd parties) as needed.

•  Prepare and submit status reports and Prepares and maintains appropriate documentation.

•  Contributes to the continuous improvement of the methods, productivity and quality of work produced.