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System Engineer

  • Wipro
  • Job Type : Permanent

  • room India /Bengaluru, Karnataka

Number Of Applications : 119

Job Posted On : 24/01/2023

Job Posted On : 24/01/2023

  • Onsite

    Yes

  • Remote Work

    Yes

  • Experience Required

    3 - 6 yrs

  • Start Date

    Jan 31, 2023

  • Number of Positions:

    4

  • Visa Sponsorship

    No

  • Spoken Languages

    English

  • Job Post Currency

    Negotiable

REQUIRED SKILLS

Communication Skills
Troubleshooting
SOPs
PERMANENT
Annual Salary: Negotiable

Job Description

We are hiring System Engineer's

Required Skillset:

  • Excellent communication skills,
  • Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
  • Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
  • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
  • Answer incoming calls and respond to customer’s emails intimely manner.
  • Manage and resolve customer complaints.
  • Identify and escalate issues to supervisors as and when needed.
  • Provide product and service information to customers.
  • Research required information using available resources andOffer Solution to customers.
  • Research, identify, and resolve customer complaints usingapplicable software.
  • Route calls and tickets to appropriate resources and Domains whocan best support he user,
  • Document all call information according to standard operatingprocedures.
  • Recognize, document, and alert the management team of trends incustomer calls.
  • Create SOPs for new Issues and resolution given.
  • Complete call logs and reports.

Minimum work experience: 3 - 5 Years

Sectors

  • Information Technology

Shifts

  • General Shift
About Company

Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. It is headquartered in Bangalore, Karnataka, India. In 2013, Wipro separated its non-IT businesses and formed the privately owned Wipro Enterprises

2023-01-24
2023-02-28T18:30
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