Systems Analyst

Job Description

Permanent position in Cape Town City Centre with South Africa's leading mobile data Internet Service Provider.

System Analyst:

Job purpose

To support the Rain team by reviewing and documenting existing systems and supporting infrastructure. Facilitate the development of functional and supporting non-functional requirements and continually review systems against these specifications.

Liaise and coordinate activities between the system user and technical teams to ensure system problems, enhancements and developments are resolved for the business according to the functional and non-functional requirements. Including:

• Generating system documentation.
• Effective investigation of system problems.
  • Recommend solutions to these problems.
• Analysis of system enhancement requests.

Key Performance Areas 1:

• Knowledge management:
  • Generate and maintain system documentation.
• Analysis and feedback:
  • Take part in software development and architectural activities.
  • Conduct system analysis, testing and debugging.
  • Identifying production and non-production application issues

Key Performance Area 2: 

• Drive customer-centricity:
  • Support the system user by continual engagement. 
  • Provide advice as required.
• Drive system knowledge:
  • Encourage functional awareness of the software ecosystem available to the end-user.
  • Provide training as required.

Qualification, Knowledge and Experience

Qualifications

• 3-year degree/diploma in Information Technology and certification on relevant IT systems, or
• Demonstrable analytical and documentation skills.

Experience

• +3 years in a technical System Analyst role
• An understanding of software hardware and software ecosystems.
• A Basic understanding of
• Microservices
• Databases
• APIs
• Message Queuing solutions
• Workflow systems
• Networking
• Exposure to regulatory frameworks
• POPIA
• PCI-DSS
• Worked within an Agile / SCRUM SDLC

Behavioural Competencies

• Able to work alone (unsupervised) and/or within a large team
• Continuous learning / Self improvement
• Building and maintaining open relationships & communication lines
• Initiative, Persistence/ Follow through
• Well-spoken / good written communication skills
• Level of Work / Constructs
• Strong analytical mindset and proven track record in analysis
• Agile orientated
• Fast and logical thinker
• Goal Driven

Location - Cape Town City Centre