T24 Specialist

Job Description

Are you a champion of exceptional IT customer service? Do you consider yourself an expert when it comes to T24? Are you a game changer at designing innovative technical solutions? If yes, then we may have the role for you!

As a T24 Application Support Operations Analyst you will provide technical production support to our core banking application team, by delivering IT services to our customers. You will understand the business requirements for change on all T24 projects, as well as designing high quality solutions.

Depending on the team, most of our roles offer flexible working and you will work remotely temporarily due to COVID-19.

So what will you be doing?

• 
  Providing excellent technical production support to colleagues at all levels
• Working with T24 software in production
• Looking after our core banking application by identifying and fixing defects
• Supporting the team with major incidents and resolving IT tickets within agreed timeframes
• Working closely with your team, and with colleagues at all levels to deliver incredible results

You need to be this kind of person…

• 
  Passionate about providing unparalleled levels of service and convenience for customers
• Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow
• Able to work and learn quickly in a fast paced, fun and dynamic environment
• Care about doing a great job and exceeding expectations with the quality of what you do

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.

We always support colleagues to develop their skills. But to be successful in this job you really do need to already be able to do most of these wonderful things...

• 
  Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
• It is key that you have lots of production and technical support experience within a fast-paced and busy environment, preferably banking but this is not essential
• Technical knowledge of Web/Application Servers and a strong understanding of SQL is important
• It’s really essential that you have experience in production support and handling live issues, particularly in payments area
• You will have a good working knowledge of Unix/Linux operating systems
• It would be fantastic if you have any scripting knowledge
• In order to hit the ground running you need to have experience developing medium sized changes and bug fixes