TELECALLER

Job Description

• Conducting customer satisfaction surveys to understand what areas of the company's services need improvements
• Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
• Curating streamlined email and social media communication mediums for offers, updates and much more
• Dealing with customer issues and churning out an easy-to-follow solution
• Managing payment and delivery of customer orders
• Helping customers choose the right product for their requirements and budget
• Handling customer concerns and complaints in a timely manner
• Informing customers of upcoming promotions or deals
• Establishing a positive rapport with all clients and customers in person or via phone
• Should do payment follow up, business follow up and stock follow up
• Answer incoming calls from prospective customers
• Use scripts to provide information about product’s features, prices etc. and present their benefits

JOB ROLE

1) Experience 1 Year

2) Preference for Female/ Male also will be considerable 

3) Age : 32 Below

4) Salary : 22000

5) Languages should know Hindi, Tamil and English must 

6) Should have computer knowledge and inbound calls

7) No target its not sales 

8) Work mode : WFO