TELECALLER

Job Description

Job Description:
 

• Manage a team of 8-10 associates.
   
• Client Interaction (emails and telephone)
   
• Create and maintain performance and productivity reports on a daily basis.
   
• Communicate and work with all support departments to ensure the availability of infrastructure
   
• Ensure that the attrition levels are kept to a bare minimumAs a Telecaller, you are responsible for handling sales over the phone entirely. You are also responsible for solving questions in regard to the product or service provided by the company. In addition to this, you should collect desired information from the clients and maintain healthy relations with them.
   
• Ensure that the defined SLA"s are met for the particular process
   
• Ensure that productivity numbers are tracked on a daily, weekly, and monthly basis and identify associates who are not meeting these numbers.
   
• Come up with training programs to ensure that the gaps are met on the productivity and quality levels