Technical Content Writer

Job Description

Job Role and Duties:

1. Producing high-quality documentation that is appropriate for its intended audience.
2. Working with internal teams on product and documentation requirements.
3. Writing easy-to-understand user interface text, online help and developer guides.
4. Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content.
5. Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications.
6. Create digital content for a website, product collaterals, product manual etc.
7. Work with a team of in-house business analyst, project developers, business developer, graphics designers and external agencies to augment enterprise-wide content marketing Initiatives
8. Coordinate with marketing and design teams to illustrate articles.
9. Write website content, email template and subject line content, blog posts ,product/service.
10. Developing content for a sales content, company portfolio & other formal company documents.
11. Research, outline, write and edit new and existing content, working closely with various departments to understand project requirements.
12. Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralizes storage.
13. Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration.
14. Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation.
15. Develop documentation, technical articles, and support FAQs.
16. Write user-friendly content that meets the needs of the target audience.

Skills/Qualifications:

1. Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.
2. Excellent writing and editing skills in English.
3. Great interpersonal and communication skills.
4. Write user-friendly content that meets the needs of the target audience.
5. If a candidate is strong and has lesser experience, the candidate’s candidature will be considered.
6. Candidate from commerce background preferred.