Technical Support Engineer Office 365

Job Description

Language Proficiency: French/German/Italian Language.

Role Type : Freelance/ Permanent role.

Location : Remote within Bulgaria, Romania, Poland/ Belgium or European Countries

Desired candidate profile:

• Minimum 2 years of Microsoft 365 administration experience including Exchange online, SharePoint online and Microsoft Teams

Excellent written and verbal communication skills in the language of Support.

• Excellent problem solving and analytical skills to provide step-by-step technical help, both written and verbal.

• You should have ability to present clearly and adapt communication style depending on the situation.

• You should have a laptop with windows 10 and fast internet connection with minimum 30 Mbps.

• You should be comfortable in interacting directly with customers through phone, email, chat.

• You should have familiarity with remote desktop applications and help desk software.

Roles and Responsibilities

• This role is to provide Microsoft 0365 (Microsoft Exchange, Teams, Sharepoint) support to business customers of a large global software house.

• You will be responsible for handling escalation calls and resolving tickets as per SLA.

• Taking ownership of customer issues reported and seeing problems through to resolution.

• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.

• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

• Diagnose and troubleshoot technical issues.

• Prioritize and manage several open issues at one time.