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Technical Support Executive

  • IMS Learning Resources Pvt ltd
  • Job Type : Permanent

  • room India /Mumbai, Maharashtra

Number Of Applications : 152

Job Posted On : 22/12/2022

Job Posted On : 22/12/2022

  • Onsite

    No

  • Remote Work

    Yes

  • Experience Required

    1 - 3 yrs

  • Start Date

    Dec 25, 2022

  • Number of Positions:

    1

  • Visa Sponsorship

    No

  • Spoken Languages

    English

  • Job Post Currency

    Annual

    ₹200,000 - ₹600,000

REQUIRED SKILLS

Technical Support
MySQL
L2 support
PERMANENT
Annual Salary: ₹200,000 - ₹600,000

Job Description


 

Responsibilities:

  • Work with customer support team to resolve student’s technical issues 
  • Replicate problems and define root causes and fix issues with known solutions
  • Coordinate with the technical team/vendors (L3 Support Team) 
  • Maintaining and updating the technical documentation/FAQs
  • Speak to students/centres if required to understand the issues or to explain the resolution

Desired Skills:

  1. Excellent communication, problem-solving, and analytical skills
  2. Web/Mobile application troubleshooting
  3. Basic understanding of client-server architecture, browser developer toolbar and SQL
  4. Ability to proactively follow-up, coordinate and escalate the tickets as per the situation

Experience:

  • 1-3 years of experience in an end customer support role
  • Exposure to resolve technical tickets for web/mobile applications

Education:

  • Any Graduation

Sectors

  • Information Technology
  • Others

Shifts

  • General Shift
About Company

About IMS: In the field of management education, IMS boasts of being one of the oldest institutions in India, providing a platform for students to further their careers. From its humble correspondence course beginnings in Bombay 45 years ago, today IMS has over 90 centers across 44 cities. Our motto is to be with our students, to mentor, motivate, guide and accompany them in their educational journey, till they cross the milestone of their coveted entrance examination. We nurture aspirations and facilitate achievement, and we specialize in providing correct and relevant information related to business school admissions.

2022-12-22
2023-01-25T18:30
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INR

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Download on Google PlayDownload on the App Store
    SUPPORT
  • FAQ
  • Terms & Conditions
  • Contact Us
British Council Certified Counsellor
    OUR COMPANY
  • Meet the Team
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    OUR SERVICES
  • Jobfynder
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