Technical Support Executive
- IMS Learning Resources Pvt ltd
Job Type : Permanent
- India /Mumbai, Maharashtra
Number Of Applications : 152
Job Posted On : 22/12/2022
Job Posted On : 22/12/2022
Onsite
No
Remote Work
Yes
Experience Required
1 - 3 yrs
Start Date
Dec 25, 2022
Number of Positions:
1
Visa Sponsorship
No
Spoken Languages
English
Job Post Currency
Annual
₹200,000 - ₹600,000
REQUIRED SKILLS
PERMANENT
Annual Salary: ₹200,000 - ₹600,000
Job Description
Responsibilities:
- Work with customer support team to resolve student’s technical issues
- Replicate problems and define root causes and fix issues with known solutions
- Coordinate with the technical team/vendors (L3 Support Team)
- Maintaining and updating the technical documentation/FAQs
- Speak to students/centres if required to understand the issues or to explain the resolution
Desired Skills:
- Excellent communication, problem-solving, and analytical skills
- Web/Mobile application troubleshooting
- Basic understanding of client-server architecture, browser developer toolbar and SQL
- Ability to proactively follow-up, coordinate and escalate the tickets as per the situation
Experience:
- 1-3 years of experience in an end customer support role
- Exposure to resolve technical tickets for web/mobile applications
Education:
- Any Graduation
Sectors
- Information Technology
- Others
Shifts
- General Shift
About Company
About IMS: In the field of management education, IMS boasts of being one of the oldest institutions in India, providing a platform for students to further their careers. From its humble correspondence course beginnings in Bombay 45 years ago, today IMS has over 90 centers across 44 cities. Our motto is to be with our students, to mentor, motivate, guide and accompany them in their educational journey, till they cross the milestone of their coveted entrance examination. We nurture aspirations and facilitate achievement, and we specialize in providing correct and relevant information related to business school admissions.