Technician L1 and L2

Job Description

Job Description – Technician  Executive (L1 & L2)

Technician Executive (L1 & L2) Responsibilities list:

1. Alert Monitoring, Reporting and Escalations.

2. Monitor the event alerts and notify to the concerned team and process the requests from the end users to level 2 and level 3 support engineers.

3. Monitor the availability of the Database events like DB availability, Instance availability and the space availability of disk drives and file systems.

4. Monitor the database related activities, respond calls from the Application support and developments teams.

5. Monitor the backups, recovery errors, respond to the request regarding the restoration of the DB.

6. Monitor the metric alerts, performance related issues like high CPU utilization, Application performance, high Memory utilization.

7. Resolve incidents escalated by L1 as per the agreed SLAs and timelines.

8. Advanced configuration and Troubleshooting.

9. Analysis of technical issues and permanent fix/solution.

Criteria:

1. Good communication skills.

2. Specialization in Mobile Accessories.

3. Qualification: Diploma/Degree/Post Graduation.

4. Minimum Experience 1-3 years.

5. In-depth Knowledge of Products and Solution for Queries.