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Technician L1 and L2

  • IGNIS INFRA TECH SOLUTIONS PVT LTD
  • Job Type : Permanent

  • room India /Mumbai, Maharashtra

Number Of Applications : 28

Job Posted On : 03/06/2022

Job Posted On : 03/06/2022

  • Onsite

    Yes

  • Remote Work

    No

  • Experience Required

    2 yrs

  • Start Date

    Jun 2, 2022

  • Number of Positions:

    98

  • Visa Sponsorship

    No

  • Spoken Languages

    English

  • Job Post Currency

    Negotiable

REQUIRED SKILLS

Technician
PERMANENT
Annual Salary: Negotiable

Job Description

Job Description – Technician  Executive (L1 & L2)

 

Technician Executive (L1 & L2) Responsibilities list:

 

1. Alert Monitoring, Reporting and Escalations.

 

2. Monitor the event alerts and notify to the concerned team and process the requests from the end users to level 2 and level 3 support engineers.

 

3. Monitor the availability of the Database events like DB availability, Instance availability and the space availability of disk drives and file systems.

 

4. Monitor the database related activities, respond calls from the Application support and developments teams.

 

5. Monitor the backups, recovery errors, respond to the request regarding the restoration of the DB.

 

6. Monitor the metric alerts, performance related issues like high CPU utilization, Application performance, high Memory utilization.

 

7. Resolve incidents escalated by L1 as per the agreed SLAs and timelines.

 

8. Advanced configuration and Troubleshooting.

 

9. Analysis of technical issues and permanent fix/solution.

 

 

 

Criteria:

1. Good communication skills.

2. Specialization in Mobile Accessories.

3. Qualification: Diploma/Degree/Post Graduation.

4. Minimum Experience 1-3 years.

5. In-depth Knowledge of Products and Solution for Queries.

Sectors

  • Others

Shifts

  • General Shift
About Company

Mobile accessories.

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2022-06-03
2022-07-02T18:30
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