Tele Fundraiser

Job Description

Direct Dialogue Initiatives is a start-up that provides fundraising services to charities in India. We have a diverse workforce, spread across 5 different cities in India with a common goal of facilitating in creating a better society.

We are currently hiring for the role of ‘Tele-fundraiser’. Your main responsibilities are to make calls and persuade prospects to donate to our clients, providing them at all times a professional and pleasant experience. 

What will you be doing? 

●        Making calls and convincing prospects/donors to donate to our client’s campaigns

●        Meeting and maintaining call targets and call quality parameters set by the ™

●        Maintaining an ongoing relationship with the prospects until they become a financial donor

●        Accurately recording donor information as per format on the CRM platform – appropriately disposing of calls as per guidelines

●        Updating/sharing client’s campaign information with the prospects/donors – getting the manager’s approval before sharing any information that is not available in the public domain

●        Reporting to the manager as per reporting guidelines

What do you need for this position?

•   Minimum 0-2 years experience in Tele-calling.
• Experience in building customer relationships/engagement either online or offline.
• Experience recording data accurately and analyzing performance metrics.
•  Excellent verbal communication skills to engage people on the phone.
•  Knowledge or experience using different creative comms tools.
• Computer literacy is essential (MS Office Knowledge).