Tellecalling Executive

Job Description

Responsibilities of candidates include:

• Answer inbound/outbound calls professionally and provide information about products and services, take/cancel orders, and obtain details of complaints

• Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken. Process orders, forms, and applications

• Follow up to ensure that appropriate actions are taken on customer requests

• Refer unresolved customer grievances or special requests to designated departments for further investigation