Test Defect Manager

Job Description

Job Overview:

• The management and control of all defects within the project
• To own and chair daily defect calls with lead Development, Test and Operational Teams, and to provide clear minutes and actions.
• Definition, ownership, and management of the Defect Process.
• Liaising with the Problem Management Team to ensure a clear and efficient interaction within overlapping processes, and to promote this with all customers.
• Ensuring all defects are entered correctly and controlled / managed as effectively as possible through their lifecycle.
• Maintaining absolute integrity of the defect database and ensuring a full audit trail for any changes made to defect status outside of the published defect process.
• Represent the regional position on defect status to both regional users and international staff on a regular basis.

Skill set:

• Excellent oral and written communication skills at all levels within the company, plus good presentation skills.
• The ability to chair, own, and steer critical development meetings to achieve a satisfactory outcome.
• Good working knowledge of software development lifecycle.
• Demonstrate experience of working in high pressure environments in previous roles.
• Ability to manage repeatable standard processes along with an ability to find, own and resolve ad-hoc issues.
• This role will require the candidate to be an excellent self-starter and be proactive and be able to provide previous evidence of these skills.
• The candidate must have the ability to adapt and learn from other team members, by additionally demonstrating an analytical and problem-solving ability.
• Ability to forge strong relationships with internal customers, influencing and persuading where appropriate and resolving any conflicts which arise.
• Ability to explain technical processes and articulate knowledge of the Defect Management process to a wide audience.
• Good practical knowledge of Jira.